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This is the web site of The Homer Laughlin China Retail Outlet.
This Privacy Statement applies to visitors who access this web site, browse its content, and/or purchase products from this web site.
When a consumer visits our web pages, our web server automatically recognizes only the user's Internet Protocol (IP) address, and not his or her email address. We collect only the IP addresses, and not the email addresses of visitors to our web pages.
The email addresses of those who communicate with us via email are gathered only if the consumer volunteers them, such as via survey, contest entry, and/or site registration. The information we collect is used to improve the content of our web site, customize the content and/or layout of our web pages, notify consumers about updates to our web site, or contact consumers for marketing purposes.
We will not share your email address with other organizations for commercial purposes without your consent.
Persons who supply us with their telephone numbers online may receive telephone contact from us regarding orders they have placed online. They also may receive telephone contact from us regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending an email to us (fiesta@homerlaughlin.com).
Please provide us with your exact name, mailing address, and phone number.
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Our goal is to make an exchange or refund as fair and easy as possible.
Please contact us to receive your return authorization number. You can contact us by phone (1-800-452-4462 - Menu Option #1) or by email (fiesta@homerlaughlin.com).
When you contact us, please let us know the reason for your return so we can better serve you in the future.
Once you have your return authorization number, please repack your order, enclose the packing slip, insure the package, and send it to:
The Homer Laughlin China Co.
Attn: Internet Manager
672 Fiesta Drive
Newell, WV 26050 USA
Your return authorization number must be on the outside of your return.
We will refund the value of the merchandise and any taxes you were charged.
Shipping charges are non-refundable. If you have any questions, please feel free to call us directly at 1-800-452-4462 - Menu Option #1.
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At The Homer Laughlin China Retail Outlet, we endeavor to package your order carefully and professionally to ensure safe delivery. However, if you experience any breakage during shipping, please email us at
fiesta@homerlaughlin.com or call us at 1-800-452-4462 - Menu Option #1.
We will replace any damaged merchandise at no cost to you.
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Specials and sales on the web site may not be available by phone orders just as some phone specials may not be available via the website.
Web Sales and Specials may not be available at our Retail Outlet.
Please call first 1-800-452-4462 - Menu Option #1.
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